This is where it turned from embarrassing to instructive. An X user called Enderman posted screenshots of a chat with Lego’s customer service bot on its website. Using only the email and order number from Musk’s post, the bot appeared to agree to cancel the order.
Within a couple of hours Musk said the order had not actually been cancelled. Another user then went back to Lego’s AI assistant, named Sophia, and appeared to reopen the delivery, raise the quantity to 400 sets and switch the shipping address, all while keeping Musk’s original card on file. The screenshots show the bot cheerfully promising to get the Lego order back on track.
None of this has been confirmed by Lego, which declined to comment. It’s possible that internal checks flagged the odd changes and that a human reviewed them before anything shipped. But the screenshots suggest an order number plus an email was enough for the chatbot to accept changes.
That is the bigger lesson for stores. Many retailers now put AI assistants in charge of order changes, and those assistants are only as careful as the checks behind them. If knowing two pieces of information printed on a receipt is enough to redirect a parcel, anyone who sees that receipt can try it.